Privacy Policy

• User/Customer: Any individual who accesses our website, uses our mobile application, or uses our services.
• Personal Information: Information that can be used to identify or contact an individual, such as a Game Player ID, User ID, phone number, or email address.
• Non-Personal Information: Information that does not directly identify an individual, such as browser type, operating system, or general usage information.
• Digital Top-Up Service: In-game virtual currency or digital items, such as Diamonds, UC, or similar products, delivered electronically to a user's game account.
• Cookies: Small data files stored on your device that help improve website functionality and user experience.

We collect only the information reasonably necessary to provide and improve our services.

2.1 Personal Information

• Game Account Information: We may collect your Game Player ID or User ID to process and deliver your digital top-up order.
• Transaction Information: We may collect payment-related information such as the payment number (for example, bKash or Nagad number) and Transaction ID (TxID) for payment verification and order processing.
• Contact Information: We may collect your phone number or email address when you voluntarily provide it to our Customer Support through channels such as live chat or other available support methods.

2.2 Non-Personal Information

We may collect certain technical and usage information, such as:

• Browser type
• IP address
• Operating system
• Device information
• Pages visited
• General browsing and usage behavior

This information may be used to maintain security, improve performance, and enhance the user experience.

2.3 Payment Information

Payments may be processed through trusted third-party payment providers such as bKash, Nagad, Rocket, or SSLCommerz.

We do not intentionally collect or store sensitive payment credentials such as your payment PIN, passwords, or banking login credentials.

Payment providers may process your payment information according to their own privacy policies and terms.

We may use collected information for the following purposes:

• To Fulfill Orders: To process and deliver digital top-up services, such as Diamonds, UC, or other digital products, to the Game Player ID or User ID provided by you.
• To Verify Transactions: To verify payments, Transaction IDs, and order information before completing an order.
• To Provide Customer Support: To respond to your questions, requests, complaints, and service-related issues.
• To Improve Our Services: To understand how our website and application are used, improve functionality, troubleshoot problems, and enhance the overall user experience.
• To Maintain Security: To detect and prevent fraud, abuse, unauthorized activity, and other security threats.
• To Comply With Legal Requirements: To comply with applicable laws, regulations, legal processes, or lawful requests from government authorities.

4.1 Service Providers and Payment Processors

We may share limited information with trusted third-party service providers when necessary to provide our services. This may include payment processors such as bKash, Nagad, Rocket, or SSLCommerz.

We only share information reasonably necessary for the relevant service or transaction.

4.2 Legal Requirements

We may disclose information when required by applicable law, regulation, legal process, court order, or lawful governmental request.

4.3 What We Do Not Do

We do not sell, rent, or trade your personal information—such as your Game Player ID, phone number, or email address—to advertisers or other third parties for their own marketing purposes.

We take reasonable measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

These measures may include:

• SSL/TLS encryption
• Secure servers
• Firewalls and security controls
• Access restrictions
• Other reasonable technical and organizational safeguards

However, no method of transmission or electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

Our website may use cookies and similar technologies to improve functionality and user experience.

• Essential Cookies: These cookies may be necessary for core website functions, such as maintaining sessions, shopping cart functionality, or other essential features.
• Performance and Analytics Cookies: Where applicable, we may use analytics technologies to understand website traffic, usage patterns, and performance.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

We retain information only for as long as reasonably necessary to provide our services, maintain business records, prevent fraud, resolve disputes, comply with legal obligations, or enforce our agreements.

Certain transaction or payment-related records may need to be retained for legal, accounting, security, or dispute-resolution purposes.

Depending on applicable law, you may have rights regarding your personal information, including:

• Access and Correction: You may contact us to request access to or correction of personal information you have provided to us.
• Data Deletion: You may request deletion of your personal information, subject to applicable legal, security, accounting, or transaction-record retention requirements. See also our Delete Account Policy.

To request access, correction, or deletion of your information, please contact us using the contact information provided below.

Our services are not intended to knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can review and take appropriate action.

Our website or application may interact with or contain links to third-party services, websites, or payment providers.

We are not responsible for the privacy practices, content, security, or policies of third-party services. We recommend reviewing the privacy policies of any third-party service you use.

We may update or modify this Privacy Policy from time to time.

Any changes will become effective when the updated Privacy Policy is posted on this page. We encourage you to review this page periodically for the latest information.

Your continued use of our website or mobile application after changes are posted constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by applicable law.

If you have any questions, concerns, or disputes regarding this Privacy Policy or our handling of your information, we encourage you to contact us first so that we can attempt to resolve the matter through mutual discussion and cooperation.

Nothing in this section limits any rights or remedies available to you under applicable law.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Website: our website
• Email: website support
• Live Chat / Support: Available through our Support page.